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The Clays PracticeVictoria RoadRocheSt. AustellCornwall, PL26 8JFTel: 01726 890 370
All consultations to see a doctor/nurse are by appointment, made by telephoning 01726 890370 or by using the online booking request on this website.
For an appointment outside of normal opening hours please speak to speak with the Duty Dr.
In most cases, patients under the age of 16 years may want to attend with a parent or legal guardian.
However, this is not a requirement.
Should any young person require an appointment, you will be treated with the same dignity and respect whether alone or accompanied. If you require privacy please ask at reception and you will be directed to an appropriate location.
Urgent requests to be seen on the same day will be dealt with as necessary, though you may have to be prepared to wait.
The online service is now available across England.
People visit 111.nhs.uk, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem.
Benefits of 111 online
111 online is a fast and convenient alternative to the 111 phone service and provides an option for patients to access 111 digitally.
It is one of several digital NHS services that are empowering people to manage their own health and care.
People can also access 111 online through the new NHS App.
The Clays Practice are offering various forms of online GP services. Please read below for details of each service.
Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here: https://bit.ly/35YeCsK
eConsult is an online service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:
Home visits are reserved for those who are bed bound, immobile or terminally ill.
If you require a home visit, please make your request by 10 am if possible.
If you feel you do not need to attend surgery, but require advice from the doctor or nurse; please telephone the surgery and ask to be added to the appropriate telephone list. The doctor or nurse will then phone you back, at home or work.
This is our standard timetable. Please note that this schedule is subject to change to accommodate leave, training and illness.
Allison King, our Practice Nurse team manager, runs a Minor Ailment Clinic from our Roche surgery. Allison can discuss and treat a number of common minor problems. You may be referred to the clinic by the Duty Doctor or you may request an appointment yourself if you are suffering from any of the following conditions: