The Clays Practice
Welcome to our Practice, which covers the area commonly known as the “Clays Area”.
Our main site at Roche is open from 08.30– 18.30 and our surgeries at St Dennis and Bugle are open every morning until noon.
Our surgery premises are as follows:
|Clays Area Health Centre||Victoria Road, Roche, St Austell, PL26 8JF|
|Bugle Surgery||Roche Road, Bugle, PL26 8PP|
|St Dennis Surgery||Fore Street, St Dennis, PL26 8AD|
Telephone: 01726 890 370
Out of Hours Service: 111
Patient Participation Group - Thursday 19th April
Dear patients, This Thursday will see the first meeting of our newly re-formed Patient Participation Group (PPG). The meeting will take place at The Clay Area Health Centre at 6pm on Thursday 19th April.
If you are interested in helping out with our PPG, please contact our Assistant Practice Manager; Dom Cook on email@example.com.
Aims of the Patient Participation Group (PPG)
To facilitate good relations between the GP practice (referred to as the 'practice' throughout this document) and patients by communicating patient experience, interests and concerns and providing feedback to the practice on current procedures and proposed new developments.
To work collaboratively and positively with the practice to improve services and facilities for patients and to act as a sounding board for practice staff on issues affecting patients.
To build two-way communication and co-operation between the practice and patients, other individuals and organisations in healthcare, and the wider community to the mutual benefit of all.
To act as a representative group to support the practice and influence local provision of health and social care.
We look forward to seeing you there!
The Waiting Room - New online services
The Waiting-room is our new online system that allows for booking of appointments and ordering of medicines. It also gives you access to any allergies we have recorded which relate to you.
The appointment system will be introduced slowly over the next few weeks to see how it goes, with initially only a very few appointments offered this way.
The medicine ordering is a new online system. As Thewaiting-room.net integrates with our clinical system, it will be a better system for ordering as it will list the up to date medications you are on and any changes will be updated here too.
Patient user guide:The Waiting Room - Patient Guide.docx
In the mean time please continue to order your medication in the usual manner.
We hope that by offering these online services, patients will have a choice of quickly and conveniently gaining access to Services outside of our normal hours.
When the system goes live, and we already have your email address, you will receive an emailed invite asking you to register with thewaiting-room.net
If we do not have your email address and you would like to make use of this new system, all you need do is contact the surgery and tell us your email address.
Please note that due to patient confidentiality, we can only accept an email address for one specific person. Families will therefore need to supply a specific email address for each individual in the family.
Please note that all of our doctors' surgeries are accessible to wheelchair users.
Your feedback is in demand and valued!
The NHS standard Friends & Family test is being run by all parts of the NHS, if you can spare 30 seconds, please complete the quick form: The Clays Practice - Friends & Family Test
(Site updated 19/04/2018)