The Clays Practice, Victoria Road, Roche, St. Austell, Cornwall, PL26 8JFTel: 01726 890 370
For information relating to the NHS "Care Date" and "Summary Care Record" schemes, including how to opt-out, click the above link.
Please respond if you get one. More Information.
As of Tuesday 15th May 2018, we have upgraded the online services available to you. For those of you who are already signed up to use our online services, you will be automatically migrated to the new version when you next login: https://twr1.thewaiting-room.net/
The new version of the Waiting-room is an online system that allows for booking of appointments and ordering of medicines. It also gives you access to a copy of your Summary Care Record (SCR). Your SCR is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
The online appointment system will allow you to both book and cancel your appointments. You will always be able to book and appointment via the telephone, and there will be no less appointments available for telephone booking due to the offering of this service.
For patients who have yet to register to use our online services, simply complete the signup form below and hand it in at one of our reception desks with your identification.
You need to register to use The Waiting Room 2.To do this you need to:
(Identification is essential as you will be accessing private information)
Once you have done this you will shortly receive a verification email, followed by your account codes to enable you to register.
Whichever system your choose, repeat prescription requests will be made ready for collection after 3 full working days. You may deposit your Repeat Prescription Counterfoils at the surgery, indicating the item(s) required, or send your requests by post, or use either of the online links above.
The Dispensary at Roche is open from 08.30 - 12.45 and 13.30 - 18:00. We can also arrange for prescriptions to be forwarded to local chemists for collection if you have difficulty attending.
Please Note: Telephone requests may lead to errors and are therefore not normally accepted.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2018, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £8.80, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone 01726 890370.
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