Online Services

The Clays Practice are offering various forms of online GP services. Please read below for details of each service.

The NHS App

We are now suggesting that patients download the NHS app (available via App Stores), where you can order medication, view medical records, test results, hospital letters and your Covid-19 vaccine status. Click here for more information on the NHS App

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online
• view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Livi

NEW SERVICE: See a GP by video with Livi. Even at the weekend. 

Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm,  and at weekends between 8.00am - 16.00pm.  The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/35YeCsK

eConsult

eConsult is a service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:

You can order medication via either:

• Online ordering from the surgery website: mysurgerywebsite.co.uk/secure/prescriptionsl.aspx?p=l82051
• Post your repeat prescription card request in the box found next to our front door
• or via the NHS App if activated (please see the top of the page for details)

Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day.