Care Data Opt Out

For information relating to the NHS "Care Date" and "Summary Care Record" schemes, including how to opt-out, click the above link.

Registration Letters from NHS England

Please respond if you get one.  More Information.



contact your doctors online and get a response by the end of the next working day


NEW CLINICAL I.T. SYSTEM - TPP/SystmOne arrives August 2020

Dear Patients

In order to improve patient care the surgery is installing a new computer system called "SystmOne - TPP". Our advised date is the end of July/beginning of August and we have a dedicated team of personnel working tirelessly to ensure the process runs as smoothly as possible, the new system will bring lots of benefits for both patients and our staff.

Urgent Appointments - Please be reassured that access to advice and appointments for urgent medical need will continue to be available on a daily basis throughout the changeover period.

Routine Appointments - These appointments have been reduced at the moment due to the Covid-19 pandemic.  During this changeover period of two weeks we would appreciate your patience and delay ALL non-urgent medical queries until after the new system has been installed. (July 27th - August 7th)

Online Services - Access to online services via The Waiting Room will cease from July 27th 2020 and we will be using a new system called “SystmOnline”.   In the interim, If you order medication via The Waiting Room platform please use either:

Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day. We will contact patients later in August with details how to sign up for the new “SystmOnline” when we have more details.

This will be a challenging time for all our staff and we ask that you bear with us while we become fully familiar with the new system.  We will be happy to answer any questions you may have and we ask that you bear with all of our teams at this very critical and important time as some of our services will be reduced.

Thank you for your on-going patience during these few weeks and for all the support the surgery has received during the Covid-19 pandemic.

Yours sincerely

Dr Kurth, Dr Brown, Dr Mellor, Dr Whitelegg & Dr Shaw.

2020.03.18 Digitial Screen


The Clays Practice

Welcome to our Practice, which covers the area commonly known as the “Clays Area”.

Our main site at Roche is open from 08.30– 18.30 and our surgeries at St Dennis and Bugle are open every morning until noon.

Our surgery premises are as follows:

Clays Area Health CentreVictoria Road, Roche, St Austell, PL26 8JF
Bugle SurgeryRoche Road, Bugle, PL26 8PP
St Dennis SurgeryFore Street, St Dennis, PL26 8AD

Telephone Contact:
 Telephone  -  (08:00 - 18:30)  -  01726 890 370

If you call between 08:00 and 08:30 or 18:00 and 18:30, you will be able to speak to our message handling service.

Out of Hours Service (18:30 - 08:00):  111

(Site updated 28/08/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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