Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

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Self Care

Self Care focuses on embedding support for self care across communities, families and generations.

People who should have a flu vaccine

The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications.

You should have the flu vaccine if you: 

Prescription fee increase to £9.35 from 1st April 2021

IMPORTANT Information for patients prescribed Gabapentin or Pregabalin medication.

From 1st April 2019 both Gabapentin and Pregabalin will be classed as Class C, schedule 3 controlled drugs.

This means that with effect from the 1st April 2019, these medications can only be issued on paper prescription.  They cannot be electronically (EPS) sent to pharmacies or on Repeat Dispensing schemes.

Due to this change we kindly request that when requesting the medication, sufficient time is allowed for the request to be processed and then either collected from one of our dispensaries in person, or sent to the local pharmacy of your choice.

We require 2 full working days for the process of requesting to medication being ready to collect.  Please bear this in mind when ordering any monthly medication.

Dispensing patients can continue to request and collect their medications, including Gabapentin & Pregabalin from our dispensaries at Roche, Bugle & St. Dennis.  The prescriptions will be valid for 28 days from the date of issue in line with other Schedule 3 controlled drugs.  Please contact the prescription teams available on all sites if you require any further information.

The Clays Practice has launched a Patient Participation Group (PPG)

The aim of the PPG is to bring a sense of partnership between the practice and its' patients by acting as representatives of the patient population and creating a better way of connecting general practice with the community it serves.  They meet on a regular basis to have open and constructive discussions about the services available - always with a view to taking action to make real improvements for both patients and the Practice.

Benefits of PPG's for patients

PPG's are a grassroots way of affecting change, and involving patients in  improving the health and well-being of the local community.  They have an increasingly important role to play in helping to give patient  an understanding of the way services are delivered to best meet their needs., and the needs of the local community.

PPG's are a good interface to identify essential improvements and it is hoped that forming the group will aid communication.  The PPG will be tasked with collecting patient opinions and experiences in the form of a survey available from your local surgery.  This will help the practice evaluate its services and the group will publish the results on a quarterly basis.

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