Noticeboard

Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

The Clays Practice Christmas and New Year Opening Hours

 Open: Monday 20th December to Friday 24th December 2021

Closed: Monday 27th December & Tuesday 28th December 2021

Open: Wednesday 29th December to Friday 31st December 2021

Closed:  Monday 3rd January 2022

Open: Tuesday 4th January 2022 onwards

Whilst we are closed our patients can call 111 use 111 online or the Livi app

They will be operating throughout the period on the following days (please note these are different times to their usual service):

Christmas and Boxing Day - 8.00am to 4.00pm

Monday 27th December and Tuesday 28th December - 7.00am to 10.00pm

Saturday 1st January - 8.00am to 4.00pm

Monday 3rd January - 7.00am to 10.00pm

E-consult will be unavailable from the evening of 24th December to Wednesday 29th and Friday 31st December to Tuesday 4th January

 

You will also be able to access 111 and pharmacies for advice on non-urgent medical issues and help with self care.

 

Advice on Coronavirus can be found at

Coronavirus (COVID-19) - NHS (www.nhs.uk)

Or by calling 119

 


COVID-19 Vaccine update

Covid-19 Vaccinations - first, second and booster doses

If you have not yet had your first or second dose or if you want your booster dose, please call 119 or click here and book online.

With the number of Covid-19 cases rising throughout the county please stay safe and follow the government guidelines.


Online Services

The Clays Practice are offering various forms of online GP services. Please read below for details of each service.

NEW SERVICE: See a GP by video with Livi. Even at the weekend. 

Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm,  and at weekends between 8.00am - 16.00pm.  The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/35YeCsK

eConsult is a service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:

contact your doctors online and get a response by the end of the next working day

The NHS App

We are now suggesting that patients download the NHS app (available via App Stores), where you can order medication, view medical records and your Covid-19 vaccine status. Click here for more information on the NHS App

You can also order medication via either:

Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day.


Kernow CCG statement 18 Aug 2021 re demand

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

 You can play your part in supporting us to care for people with serious and life-threatening illnesses.

 Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

 If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

  • The patient’s condition worsens
  • You no longer need our help

 The call handlers must prioritise speaking to the most seriously injured and unwell patients.

  If you don’t think it’s a serious or life-threatening emergency:

  •  Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
  • Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

 For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/


COVID-19 Vaccine status proof

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.


Coronavirus (COVID-19)

The Clays Practice

Welcome to our Practice, which covers the area commonly known as the “Clays Area”.

Our main site at Roche is open from 08.30-12:45 and 13:30-18.00

Our surgeries at St Dennis and Bugle are open every morning until noon.

Our surgery premises are as follows:

Clays Area Health CentreVictoria Road, Roche, St Austell, PL26 8JF
Bugle SurgeryRoche Road, Bugle, PL26 8PP
St Dennis SurgeryFore Street, St Dennis, PL26 8AD

Telephone Contact:
 Telephone  -  (08:00 - 18:30)  -  01726 890 370

If you call between 08:00 and 08:30 or 18:00 and 18:30, you will be able to speak to our message handling service.

Out of Hours Service (18:30 - 08:00):  111

(Site updated 03/12/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website