MESSAGE FROM THE PARTNERS HERE AT THE CLAYS PRACTICE
NEW CLINICAL I.T. SYSTEM - TPP/SystmOne arrives August 2020
Dear Patients
In order to improve patient care the surgery is installing a new computer system called "SystmOne - TPP". Our advised date is the end of July/beginning of August and we have a dedicated team of personnel working tirelessly to ensure the process runs as smoothly as possible, the new system will bring lots of benefits for both patients and our staff.
Urgent Appointments - Please be reassured that access to advice and appointments for urgent medical need will continue to be available on a daily basis throughout the changeover period.
Routine Appointments - These appointments have been reduced at the moment due to the Covid-19 pandemic. During this changeover period of two weeks we would appreciate your patience and delay ALL non-urgent medical queries until after the new system has been installed. (July 27th - August 7th)
Online Services - Access to online services via The Waiting Room will cease from July 27th 2020 and we will be using a new system called “SystmOnline”. In the interim, If you order medication via The Waiting Room platform please use either:
Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day. We will contact patients later in August with details how to sign up for the new “SystmOnline” when we have more details.
This will be a challenging time for all our staff and we ask that you bear with us while we become fully familiar with the new system. We will be happy to answer any questions you may have and we ask that you bear with all of our teams at this very critical and important time as some of our services will be reduced.
Thank you for your on-going patience during these few weeks and for all the support the surgery has received during the Covid-19 pandemic.
Yours sincerely
Dr Kurth, Dr Brown, Dr Mellor, Dr Whitelegg & Dr Shaw.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Read the NHS advice about staying home, including how long to isolate for.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
For region specific information and advice in:
The Clays Practice
Welcome to our Practice, which covers the area commonly known as the “Clays Area”.
Our main site at Roche is open from 08.30– 18.30 and our surgeries at St Dennis and Bugle are open every morning until noon.
Our surgery premises are as follows:
| Clays Area Health Centre | Victoria Road, Roche, St Austell, PL26 8JF |
| Bugle Surgery | Roche Road, Bugle, PL26 8PP |
| St Dennis Surgery | Fore Street, St Dennis, PL26 8AD |
Telephone Contact:
Telephone - (08:00 - 18:30) - 01726 890 370
If you call between 08:00 and 08:30 or 18:00 and 18:30, you will be able to speak to our message handling service.
Out of Hours Service (18:30 - 08:00): 111
(Site updated 28/08/2020)
For appointments and prescriptions please use the
Online Services link above. Alternatively, just click
here.